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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Mittlerweile kann ich mir da selbst antworten:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Telia Carrier Case Reference: 00604256<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Customer Issue: Service Disturbance<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Case Opened: 2016-07-29 07:27<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Case Ready for Service: 2016-07-29 09:45<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Fault Duration: 170 Minutes<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Reason for Outage: Router engine crashing due to unexpected high load<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Actions Taken: Our Control Center initiated an investigation after noticing some problems on one of our routers in Vienna causing service outages and disturbances.
Initial investigation indicated that its engine was rebooting due to a high load.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Our IP engineers consulted our vendor support and implemented configuration changes to stabilize the router permanently.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Additional Information: An upgrade is planned to be done for this router on August 8th to avoid any similar disturbances in the future.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Level3 Ticket 11217775:
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-GB">I can state that there has been no issue on the physical port carrying your services BCNxxxx & BCNxxxx, but there is an issue with the router.<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-GB">The device is dropping connection to the Level 3 route reflectors, causing the router to drop and reset bgp connectivity.<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-GB">[PLAN OF ACTION]<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-GB">I am raising this issue with the Level 3 IP Core NOC.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Was auch immer Telia und Level3 sich in Wien da teilen: beide waren fast auf die Sekunde genau weg ….<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Jürgen Jaritsch<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Head of Network & Infrastructure</span><b><span lang="EN-GB" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">ANEXIA Internetdienstleistungs GmbH<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Telefon: +43-5-0556-300<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Telefax: +43-5-0556-500<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">E-Mail:
<a href="mailto:JJaritsch@anexia-it.com">JJaritsch@anexia-it.com</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Web:
<a href="http://www.anexia-it.com/">http://www.anexia-it.com</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#595959;mso-fareast-language:DE-AT">Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#595959;mso-fareast-language:DE-AT">Geschäftsführer: Alexander Windbichler<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#595959;mso-fareast-language:DE-AT">Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:DE-AT">Von:</span></b><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:DE-AT"> atnog-bounces@atnog.at
[mailto:atnog-bounces@atnog.at] <b>Im Auftrag von </b>Jürgen Jaritsch<br>
<b>Gesendet:</b> Freitag, 29. Juli 2016 09:50<br>
<b>An:</b> atnog@atnog.at<br>
<b>Betreff:</b> [atnog] Level3 und Telia Störung Wien<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Servus die Runde,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">ich vermute wir sind nicht die einzigen die gegen 09:03 UTC+2 einen hard cut von BGP sessions Richtung Telia und Level3 in Wien mitbekommen haben, oder?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Sessions waren jeweils 4 Minuten später wieder da - Level3 hat nach 45min dann doch schon ~500k Prefixe geschickt und die Telia krebst bei 10k Prefixen rum und ist um 09:40
UTC+2 nochmal gestorben.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Tickets bei beiden Carriern laufen.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Viele Grüße<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Jürgen Jaritsch<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Head of Network & Infrastructure</span><b><span lang="EN-GB" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">ANEXIA Internetdienstleistungs GmbH<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Telefon: +43-5-0556-300<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Telefax: +43-5-0556-500<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">E-Mail:
<a href="mailto:JJaritsch@anexia-it.com">JJaritsch@anexia-it.com</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT">Web:
<a href="http://www.anexia-it.com/">http://www.anexia-it.com</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#595959;mso-fareast-language:DE-AT">Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#595959;mso-fareast-language:DE-AT">Geschäftsführer: Alexander Windbichler<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#595959;mso-fareast-language:DE-AT">Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:DE-AT"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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